외국인 치과 의료서비스와 관련된 치과위생사의 직무만족에 영향을 미치는 요인
Factors affecting job satisfaction of dental hygienists related to foreign dental health services
박명화, 이상임, 이재영, 장종화,
소속 상세정보
박명화 ( Park Myeong-Hwa ) - Dankook University Graduate School of Health and Welfare Department of Oral Health
이상임 ( Lee Sang-Im ) - Dankook University College of Health Sciences Department of Dental Hygiene
이재영 ( Lee Jae-Young ) - Dankook University College of Health Sciences Department of Dental Hygiene
장종화 ( Jang Jong-Hwa ) - Dankook University College of Health Sciences Department of Dental Hygiene
Abstract
Objectives: This study aimed to determine the relationship between English communication ability and job satisfaction of dental hygienists involved in the process of providing dental health services to foreigners and to analyze factors related to job satisfaction.
Methods: Both online and offline surveys were conducted in parallel to measure English communication competency and job satisfaction. Participants were 195 clinical dental hygienists provided dental health services to foreigners. Spearman’s rho analysis was performed on the correlation between English communication ability, and job satisfaction, and a stepwise multiple regression analysis was performed on the factors related to the job satisfaction of the dental hygienist.
Results: The job satisfaction of dental hygienists was 2.99 point out of 5 points. There was a strong positive relationship between English communication ability and english communication frequency (r=0.682), and the higher the English communication ability, the higher the job satisfaction (r=0.357). Factors affecting job satisfaction were English communication ability (β=0.378, P<0.001) and foreign medical assistance (β=0.391, P<0.001). The adjusted explanatory power of this model was 34.9%.
Conclusions: The job satisfaction of dental hygienists who provided dental health services to foreigners was low. English communication ability and experience in foreign medical assistance were significant influencing factors of job satisfaction. These results suggest that education for improving the English communication skills of dental hygienists should be strengthened.
키워드
Dental health services; Dental hygienist; English communication; Foreign dental patient; Job satisfaction
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